Occhio House - Help Center

You can return any item from occhiohouse.com within 7 days of delivery. To be refunded, products must be returned clean, unworn, and with their security tag still on. We will provide a full refund within 14 days of you receiving our confirmation return e-mail.

You can send your return requests to shop@occhiohouse.com providing the following information:

•  Your order number
•  Your preferred option (refund or replacement
•  The name and code of the items you wish to return or replace
•  The name and code of any replacement products

Our Customer Service team will assist you within 24 business hours.

To help us process your return in the quickest time possible, please follow these steps.
1. Pack the item securely, using the original packaging where possible.
2. Attach the pre-paid label included with your order.
3. Contact our Customer Service team to arrange a courier pick up.
4. Wait for our confirmation email.

Once we receive your returned items, we will send you a confirmation e-mail; you can then
expect your refund within 14 business days. 

Please note that the responsibility of the item to be returned is yours until it reaches us.
Items that are worn, damaged or without their security tag or original packaging will not be
refunded.

We strongly advise that you use a courier service such as UPS, DHL, for your return as
regular domestic services can be subject to delays.
**be sure to mark the item as a RETURN so that the item is not subject to any import duties**